Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Certification Training Course Singapore.

Microsoft Dynamics 365 Fundamentals (CRM) Course Overview

In order for businesses to generate income, they must have a strong grasp on how to best communicate and interact with their customers and prospects. To introduce strong strategies, businesses recruit software and applications to help them track and share critical information that could make or break a sale. When the software seamlessly integrates with other applications the business uses, this is a winning combination.

Microsoft Dynamics 365 is a commonly used cloud-based business application suite that combines features of an Enterprise Resource Planning system (ERP) and components of Customer Relationship Management (CRM). This allows businesses to monitor day-to-day activities and translate the information down to strong results. Getting Microsoft Dynamics 365 Fundamentals (CRM) certified is an asset to any professional looking to firmly establish themselves as a leader in the CRM sphere. Check out the dates below to enroll in this Microsoft Dynamics 365 Fundamentals course today.

Module 1: Examine the core capabilities of Microsoft Dynamics 365 customer engagement apps

Navigate the Dynamics 365 customer engagement apps

Explore common Dynamics 365 activities and integration options

Lab : Validate lab environment and work with the customer engagement apps

Lab : Manage Customers and Activities

Module 2: Learn the fundamentals of Dynamics 365 Marketing

Explore Dynamics 365 Marketing

Explore other marketing capabilities and apps

Lab : Create a Customer Journey

Lab : Create a Segment

Module 3: Learn the fundamentals of Dynamics 365 Sales

Examine Dynamics 365 Sales

Use sales capabilities

Lab : Create and manage a Lead

Lab : Create and manage an Opportunity

Module 4: Learn the Fundamentals of Dynamics 365 Customer Service

Explore Dynamics 365 Field Service

Examine knowledge management in Dynamics 365 Customer Service and related apps

Lab : Create and manage Cases

Lab : Create and publish a Knowledge Base article

Module 5: Learn the Fundamentals of Dynamics 365 Field Service

Explore Dynamics 365 Field Services

Describe the scheduling process

Lab : Create work orders in Dynamics 365 Field Service

Lab : Create an Inspection