Overview
This instructor-led, live training (online or onsite) is aimed at managers who wish to identify and minimize the risk of fraud faced by eCommerce merchants.
By the end of this training, participants will be able to:
- Understand how eCommerce fraud occurs.
- Analyze vulnerabilities in their company’s eCommerce platform and processes.
- Assess a company’s ‘readiness’ for adopting new anti-fraud measures
- Communicate and incorporate appropriate anti-fraud policies.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Requirements
- Basic understanding of eCommerce and online payments
Audience
- Managers in charge of implementing security policies and controls.
Course Outline
Introduction
- What is eCommerce fraud?
History of eCommerce Fraud
- Understanding eCommerce frauds which happened over the past decades.
- Understanding eCommerce frauds which are known to be common today.
Types of eCommerce Fraud
- True Fraud, Friendly Fraud, Phishing, Refund Fraud, Card Testing
- eCommerce fraud statistics and examples
Preparing an Anti-Fraud Strategy
Assessing Your Organization’s Situation
Addressing Different Areas of Fraud Prevention
Authentication
Credit Card Fraud Detection
Fraud Detection Techniques
Managing Recurring Transactions
Fraud Screening
Communicating with Team and Getting Support for New Measures
Evaluating the Results
Adjusting to Changing Needs
Summary and Conclusion