Emotional Intelligence (EQ) Training Course

Overview

Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to identify and manage emotions in oneself and others. Developing EQ in teams can improve performance, communication, management, and relationships within the workplace.

This instructor-led, live training (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people’s emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements

• Working in a team within an organization

Audience

• Teams at all levels across an organization
• Cross-functional teams

Course Outline

Introduction

Overview of Emotional Intelligence

• Main components
• Developing competencies

Managing Emotions to Enhance Work Performance

• Self-awareness: measuring your EQ
• Communication styles
• Self-regulation methods
• Creating a plan to raise your EQ

Reading Other People’s Emotions

• Empathy and active listening
• Non-verbal communication
• Handling sensitive situations

Developing Emotional Intelligence in Teams

• The ideal team player
• High performing teams
• Giving and receiving feedback
• Assessing your team: Team EQ checklist

Working With Others in a Team

• Creating shared goals
• The DISC behavioral styles
• Assessing your behavioral style and preferred style
• Participation and collaboration

Using Emotional Intelligence in Difficult Situations

• Change management
• Conflict in teamwork
• The equation of trust

Using Emotional Intelligence to Build a Positive Workplace

• Influencing others (motivate, inspire, encourage, and evaluate)
• Managing relationships with colleagues
• Building team emotional resilience

Summary and Conclusion