Overview
ServiceNow is a software platform for managing IT Services. ServiceNow Application Portfolio Management (APM) is a tool for evaluating and optimizing an organization’s on-premises and cloud-based applications and services.
This instructor-led, live training (online or onsite) is aimed at IT administrators who wish to use ServiceNow APM to automate the process of evaluating and optimizing their organization’s software and services.
By the end of this training, participants will be able to:
- Set up APM within ServiceNow.
- Understand how APM fits within the ServiceNow ecosystem.
- Generate comprehensive metrics to measure the business benefits of an organization’s applications.
- Evaluate IT costs for different business units within the organization.
- Optimize inventories of software applications to achieve business objectives.
- Make informed decisions on whether to invest, sustain, or replace applications.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Requirements
- A general understanding of “application life cycle management” concepts
Audience
- Enterprise architects
- System administrators
- Consultants
Course Outline
Introduction
- The high cost of software application redundancies and sub-optimal performance
Overview of ServiceNow Application Portfolio Management (APM) Features and Architecture
Documenting Existing and Future Applications Deployments (Classify, Measure, Analyze, Plan)
Overview of Application Management Actions
Installing, Updating, and Removing an Application
Setting the Application State
Sharing an Application
Automating Application Management Actions
Consolidating Applications by Business Function
Arranging IT Components into Technology Stacks
Creating the Metrics for Evaluating the Value of an Application
Evaluating the Technical and Functional Value of Applications
Increasing Demand for an Application
Handling Conflicts between In-house Applications and Vendor-provided Applications
End-of-Life’ing an Application
Troubleshooting
Summary and Conclusion