Overview
“Supplier quality” refers to a supplier’s ability to deliver goods and services to customers in a satisfactory manner. “Supplier quality management” refers to the tools and processes used to manage supplier quality.
This instructor-led, live training (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers.
By the end of this training, participants will be able to:
- Adopt a proactive and collaborative approach for enhancing supplier quality.
- Clearly define and communicate supply specifications and requirements.
- Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
- Use a QMS system to continuously monitor, inspect and audit supply chains.
- Ensure that suppliers provide the highest quality products and services.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Requirements
- Experience in Supplier Management
Audience
- Supplier Management Personnel
- Supplier Relationship Managers
- Quality Managers
- Audit Managers
- Quality Analysts
- Outsourcing Managers
- Vendor Development Managers
- ISO Compliance Managers
Course Outline
Introduction
Overview of the Supplier Quality Management Cycle
Reviewing the Product Life Cycle
Reviewing the Product, Product Design, and Materials Requirements
Reviewing Operating Funds and Budgets
Selecting a Supplier
Cultural Considerations (Local and International Suppliers)
The Impact of Supplier Internal Policies, Government Regulations, Compliance, etc.
Negotiation Strategies (Price, Duration, Exclusivity, etc.)
Managing Contracts and Other Legal Matters
Managing the Supplier Relationship (Trust and Partnership)
Selecting Secondary Suppliers
The Supplier Quality Management Process
Evaluating Supplier Quality Management Systems (QMS)
Implementing and Managing a QMS
Evaluating Purchase Price and Transaction Costs
Dealing with Price Changes (“Cost Out” vs “Price Down”)
Managing Supplier Communication and Engagement
Tools and Processes for Monitoring and Evaluating Supplier Performance
Resolving Problems in Performance, Communication, etc.
Switching Suppliers
Standards and Certification
Future Trends in Supply Quality Management
Summary and Conclusion