VoIP with Cisco CallManager Express Training Course


VoIP (Voice over Internet Protocol) is a technology that makes it possible for users to make voice calls over an Internet connection instead of through a regular phone line.

In this instructor-led, live training, participants will learn how to set up a VoIP system using Cisco CallManager Express.

By the end of this training, participants will be able to:

  • Understand fundamental VoIP concepts
  • Learn how to use VoIP equipment
  • Configure CISCO routers for VoIP
  • Implement VoIP and CallManager Express into their network
  • Configure CME features for SIP, SCCP, and soft phones
  • Work with advanced configuration settings and features of CME


  • Managers
  • System administrators
  • Software and support system developers
  • Technicians
  • Network engineers

Format of the course

  • Part lecture, part discussion, exercises and heavy hands-on practice


  • Working knowledge of CISCO 1, 2, 3, and 4
  • Basic knowledge in networking concepts
  • Basic familiarity with VoIP

Course Outline


Overview of IP Data Networks Operation

Overview of IP Routing Technologies and Hands-On Router Configuration

Managing CISCO IOS Files and Images

Managing Licensing, Showing and Changing Licenses

Configuring and Verifying DHCP (IOS Router)

Implementing Basic Network Device Security

Configuring and Verifying Basic VOIP on Router and Switch

Understanding Networking and Switching Technologies

Building a Solid Understanding of VoIP

Understanding SIP

Understanding VoIP Systems and Services

Understanding Security Risks and Implementing Security Best Practices for VOIP

Understanding Codecs, Compression, and Voice

Overview of CISCO CallManager Express (CME)

Understanding the Fundamentals and Key Features of CME

Installing CME Firmware Files

Implementing Basic Administration Tasks and Troubleshooting on CME

Using the Skinny Client Control Protocol (SCCP), H.323 Protocol, and SIP Protocol

Working with the Cisco CME Network Parameters – Voice VLAN

Setting Up DHCP Service for CME

Setting Up VoIP Gateway to Connect to T1/E1/PRI Trunk

Setting Up VoIP Gateway to Connect to FXO/FXS Ports

Setting Up VoIP Gateway with CUBE

Configuring and Setting Up SCCP IP Phones on CME

Configuring and Setting Up SIP IP Phones on CME

Configuring and Setting Up Softphones on CME

Configuring and Setting Up CME Features

Working with Cisco Packet Voice DSP Modules (PVDM)

Working with VoIP Dial-Peer and Describing Various Transport Characteristics of the Connection

Working with VoIP Translation Patterns and Implementing their Best Practices on CME

Understanding and Using Power over Ethernet (POE) Switches for VoIP

Summary and Conclusion

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