In this course, you will learn how to create a chatbot to answer support questions about specific products and services. Along with this, you will learn how to combine the Azure Bot Service and Azure QnA Maker and to add speech input and output capabilities to help customers on mobile devices and those with impaired sight.
Chatbot basics and industry use cases
- Types of chatbots
- Best use case scenarios
- Bot development requirements
- Industry-specific chatbots
- Most wanted bot application
Conversational design best practices
- Basic bot concepts – skills and events
- Initial onboarding and follow-up communication
- Planning the bot
- Scaling the bot
- Avoiding dead-ends
Understanding Microsoft’s Bot Framework
- What is the Microsoft Bot Framework?
- Creating a Microsoft Azure Account
- Conversation as a service
- Connector Service and Activities
- Setting up development environment
- Cards and Buttons
Creating Bots
- Creating your first bot
- Post method
- Activity Types
- Test bot using Bot Emulator
- The IDialog Interface and Saving State
- Demo – Adding Dialogs to Your Bot
- Form Flow
- Customizing Your Forms
- Demo – Creating a Form Flow Dialog
Publishing
- Publishing bot to channels
- Registering Bots with Microsoft Bot Framework
- Configuring channels
- Publishing to Microsoft Azure
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