Overview
This BPM training will teach you how to automate and manage a broad range of business workflows. We will examine the automation steps within a typical process in which work items are passed from one participant to another for action, according to a set of business rules. You will obtain firsthand guidance on automated monitoring best practices as well as tips and tricks for efficient governance practices.
At course completion, you will be able to:
- Understand the key terms and concepts in BPM
- Use major methodologies and techniques for implementing BPM
- Define the various technologies that support BPM
- Learn to discriminate between process and rules requirements
- Map written business cases into process areas and rule sets
- Understand variations in strategies between rules-centric and process centric approaches
- Develop business intelligence from process description & rule sets
Course Outline
Introduction
- Course Objectives
- Why BPM?
- Topology of a BPM architecture
- BPM Vendors overview
- Positioning of vendor tools
BPM Overview
- BPM vs BPMS
- When to choose a BPMS
- IT and business must work hand in hand
- Matching the right technology to your problem
- Overview of a BPM system
Architecture of a BPM System
- Topology and scalability
- Design tools
- Deployment tools
- Monitoring and management
- The process engine
- Process definition repository
- Transaction manager
- Connector framework
Administering Processes using Process Monitoring
- Managing a Process
- Modeling a Process with BPMN
- Platform Administration
- Interfacing with BAM (business activity monitoring)
- Adding a Notification to a Process
- Notification Channel
Core BPMS features and Interfaces
- Repository support
- Database support
- The Adapter SDK
- The level of required customisation
- Involvement of development languages
- Human workflow solutions
BPM as enabler of SOA: Key components
- Application frontends
- Basic Services
- The value of an ESB
- Increased agility for the business
Governance and Business strategy
- The personal perspective
- Innovation, growth and flexibility
- The past: data/functions vs objects & services
- The future: core business logic vs process control logic
- Design implications for Architects
- Alignment of Business and IT
Business Rules
- Motivations for BRs
- Basic Concepts
- KPI Principles
- New Roles of Business and I/T
- The Business Focus in Business Rules
- When is a BR Approach Appropriate?
- New Aspects for Scoping a BR Project
- Key Elements of a BR Project Plan
Choosing the right approach
- Start at the beginning: the business
- Definition of business competencies
- Identifying differentiators and overhead
- From requirements to components
- What components should be re-usable?
- Architecture requirements
- Reaching vendor independence
- Roadmap to enterprise renovation
- Continuous improvements