Overview
Purpose and purpose of the training The training is addressed to everyone who has to do in their professional work with representatives of different cultures The training is addressed both to people who intend (or are already doing) to establish business contacts with foreign partners, conduct negotiations, sell and promote their products, but also people who cooperate with foreigners on the spot in Poland The training can be attended by representatives of various industries, regardless of age or level of management Depending on the needs, the training can be adapted for an advanced group in a given field and refer to a specific region or country (eg Scandinavian countries, Arab countries, etc) Training is open, however, as the need may be closed and directed to a specific company / group people.
Requirements
The course is general in nature and participation in it does not require specialist knowledge
Course Outline
1. Introduction to the issues of communication
- Communication process and its stages
- The importance of verbal and non-verbal communication
- Techniques and tools for effective communication.
- Direct communication and communication using the media: telephone, e-mail, instant messaging
2. Principles of effective communication as an essential element in effective contacts in the organization
- Self-analysis of one’s own style of communication
- Communication errors, their correction and avoidance
- Communication barriers
- Stages of creating an interpersonal contact
3. Effective conversation
- Shaping your own image as the sender and recipient of the message
- Assertive response to objections to criticism and praise
- Recognizing and avoiding communication barriers, active listening as a tool of effective communication recognizing and coping factors disrupting listening and understanding statements
- The art of asking questions
- Psychological mechanisms and techniques of exerting influence
4. Intercultural aspect of communication
- Basics of proximics – distance in communication
- Formulating messages in intercultural contacts
- Self expression and intercultural perception
- Cultural reading of messages
- Cultural attitudes in everyday communication and negotiations
- Making decisions in the cultural aspect
5. Basic principles of intercultural communication
- Contact-oriented cultures
- Principle-oriented cultures
- Propartner and pro-trading cultures
- Ceremonial and non-ceremonial cultures
- Monochrome and polychronic cultures
- Does “a” always mean “a”? -hidden assumptions and concealed expectations in communication with representatives of particular cultures
6. “Contractor’s instruction manual” – what to do, what rather not and a total “faux pas”
- Western European Cultures
- Cultures of the former USSR states
- American culture
7. Summary