Overview
ServiceNow is a cloud based workflow product. ServiceNow takes a software-as-a-service approach, providing technical management support for the IT operations of corporations.
This instructor-led, live training (online or onsite) is aimed at system administrators who wish to implement digital workflows for an enterprise using ServiceNow.
By the end of this training, participants will be able to:
- Master basic configurations in ServiceNow.
- Migrate customizations from instances through update sets.
- Understand and apply admin activities in ServiceNow.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Requirements
- An understanding of ITIL principles
Audience
- System Administrators
Course Outline
Introduction
ServiceNow at a Glance
- Software-as-a product
- ServiceNow stack
- Tables and records
Preparing the Development Environment
- Setting up a MID Server System
Lists, Forms, and UI Basics
- Working with filters and searches
- Modifying lists and forms
Customizations, Tables, and Fields
- Examining UI policies and UI actions
- Understanding business rules, scripts, and data policies
- Creating a flowchart
- Using tables
- Working with fields and field types
- Creating and deleting tables
- Creating an application
User Administration
- Creating and modifying users, groups, and roles
- Configuring LDAP and SSO integration
- Impersonating users
Configurations in ServiceNow
- Scripting in ServiceNow
- Configuring UI policies, UI action, client scripts, and business policies
- Creating and triggering events
- Creating and triggering email notifications
- Controlling access with ACLs
- Creating an SLA
- Creating a workflow
System Administration
- Creating and modifying dashboards
- Creating and reporting reports
- Working with catalogs
- Troubleshooting methods
Summary and Conclusion