Overview
This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.
Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
Course Outline
Business etiquette and professional behaviour
- Timekeeping
- Attire and personal presentation
- Understanding office politics
- Bringing your ‘whole self’ to work
Introduction to communication
- The communication process and its stages
- The importance of verbal and nonverbal communication
- Direct communication and telephone communication
- Techniques and tools for effective communication
Communicating in organisations
- Network communication in an organization
- Information flow models and their optimization
- Tasks and internal communication tools
- Art of asking questions
- Managing expectations, prioritising workload and knowing when to say yes/no
- Gaining Rapport
- Questioning for Specifics
Emotional Intelligence
- Empathy and developing Trust
- The 4 Personality types and techniques for identifying and interacting with them
- Outcome Thinking
- The Click model