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admin
International Business Etiquette Training Course
Overview INTRODUCTION International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business. Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture. In the business world, good business etiquette means that you act professionally and […]
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admin
University to Industry – preparing for the transition Training Course
Overview This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career. Following the course, a mentor will be assigned for a […]
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admin
Conflict Resolution, Assertiveness and Self Confidence Training Course
Overview In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable. Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions […]
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admin
Negotiation Skills Training Course
Overview This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed. Delegates learn the different negotiating styles and how to maximise their personal power while protecting […]
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admin
Customer Care Strategy Training Course
Overview A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building […]
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admin
Intercultural differences in teamwork Training Course
Overview Purpose and purpose of the training The training is addressed to everyone who has to do in their professional work with representatives of different cultures The training is addressed both to people who intend (or are already doing) to establish business contacts with foreign partners, conduct negotiations, sell and promote their products, but also […]
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admin
Team Building and Management Training Course
Overview Purpose of the course: For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management. Benefits of completion of the course: Increase the efficiency of team management, effective decision making related to […]
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admin
Conflict Management Training Course
Overview Purpose of training: For all striving to effectively and efficiently deal with conflict situations. Training for people who want to develop their skills in using the conflict in the work of the team who aim to develop the ability to apply strategies, methods and techniques of conflict management. Benefits of training course: Using the […]
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admin
Effective interpersonal communication with elements of assertiveness Training Course
Overview Goal The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as: Method of work The training is designed as an interactive, where participants share is over 80% of the […]
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admin
Effective communication skills Training Course
Overview Who should attend Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships. Course description Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as […]
